Business Process Reengineering (BPR) & Business Process Management (BPM)

Business process reengineering (BPR) is an approach used to improve the efficiency and effectiveness of the processes that exist within and across organisations. This is to help organisations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become better competitors. Essentially organisations must look at their business processes from a “clean slate” perspective and determine how they can best construct these processes to improve how they conduct business. A key stimulus for reengineering has been the
continuing development and deployment of sophisticated information systems and networks.

Business process management (BPM) is focused on aligning organisations with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. As organisations strive for attainment of their objectives, business process management attempts to continuously improve processes. To define, measure, streamline and optimise the business processes on an ongoing basis.

BPM in systems engineering and software engineering is the activity of representing processes of an enterprise, so that the current process may be analysed and improved. BPM is typically performed by business analysts and managers who are seeking to improve process efficiency and quality. Change management programs are typically involved to put the improved business processes into practice.